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Frequently Asked Questions
Announcements
Ordering
Q. I am new to CanadaDrugMart.com. Can I have
my medications filled in Canada through your
service?
Yes, you can. We first require you
to complete our patient questionnaire and order
form online or you can print it out the forms to
mail or fax back to us completed.
Q. Do
you require a prescription?
Yes we do. Just
like your local pharmacy, we require valid
prescriptions written by your physician to
dispense any medication you want to order from our
pharmacy. Our Canadian staff physicians, FREE of
charge, will approve your prescriptions under a
Canadian license to fill at our
pharmacy.
Q. How much medication can I
can purchase from CanadaDrugMart.com?
We
can send you a maximum 3-month supply of each
medication you wish to order. If your prescription
allows refills, we will keep your prescription on
file for you as long as your physician has allowed
for refills.
Q. How do I go about
ordering from Canada Drug Mart?
You can
start the order process from us in three (3)
simple steps:
STEP ONE:
Search For Drugs And Add Them To Your Shopping
Cart.
Our drug
search is always accessible in the top left
corner of the site. Simply type in the name of the
drug you are looking for (or just the first few
letters), and click on "Go!" If you are not sure
what the name of the drug is, click on the " Search
Drug Prices" tab in the top menu to view an
alphabetical listing of drugs. Our third, and most
convenient method of searching for more than on
drug at a time is our new Multisearch
feature. Click on the " Or
Try Multisearch!" link at the top of the left
hand menu to search for up to 15 drugs at
once. : Choose Your Order
Method.
Do you want to
submit your order online or via fax? After you
finish adding your drugs to your shopping cart,
click on the "Checkout" button and choose how you
would like to send your order to
MediNorth. STEP THREE: Complete And
Submit the Order.
After choosing your
order method (by fax or online), fill out the
appropriate forms. Once you get your prescriptions
from your doctor and mail it to us.
You can also call us
Toll-Free 1-866-888-3784 for more
information and assistance in placing an order.
Q. How do I pay for my order?
We
accept payments by Visa, MasterCard, U.S. dollar
personal checks or U.S. dollar international money
orders - BILLING PROCESSED by MEDI NORTH PHARMACY. For orders paid by check or money order,
please allow extra time for payment to clear
before your order is shipped. We do not accept
postal money orders. All checks and money orders
should be made payable to MediNorth
Pharmacy.
Q. Can I transfer my
prescriptions from my local pharmacy to
CanadaDrugMart.com?
Yes you can. Call us
toll-free 1-866-888-3784 or email pharmacist@canadadrugmart.com
for information on how this is done.
Q.
How do I refill my medications?
AT LEAST 3
weeks (21 days) before your current supply ending,
you can call us toll-free ,1-866-888-3784
or you can place
you refill order online. Make sure you
have a list of your medications ready when placing
your order. If your payment method or shipping
address changed since last order, please let us
know. We can fill new prescriptions with refill
orders as long as you arrange to mail your
new prescriptions to process everything at
once.
Q. Can you deal directly with my
insurance company for my prescription
coverage?
Because the insurance system in
Canada is different than those in other countries,
we cannot deal directly with your insurance
company. If you have insurance coverage, you
should contact your insurance company prior to
ordering from us to see if they will reimburse
you, partially or in whole, for prescriptions
purchased from Canada. We will issue you a receipt
for your prescriptions that can be submitted to
your insurance company for payment but we cannot
guarantee they will accept our receipts for your
coverage.
Q. I need my medications fast!
Can I get my medications rushed to me?
Our
pharmacy needs about 2-3 business days to process
your order once we have a COMPLETE patient
profile and VALID prescriptions for the
medications you wish to order PLUS 7-10
business days for shipping for orders shipped
within North America. It is recommended you order
your medications AT LEAST 3 weeks (21 days) ahead
of your current supply ending for on time
delivery.
Q. How do I make sure you
received my order and it is being
processed?
After successfully submitting
your order, we will expect YOU to mail
us your prescriptions. Once we receive your
prescriptions, it will take about 2-3 business
days for our licensed staff doctors, pharmacists
and technicians to process, review and re-review
your order before it is shipped out. Due the large
volume of orders we process, our staff will
contact you ONLY if we need any more
information from you. If you have not received
your order within 3 weeks (21 days) from the date
you have submitted your patient profile and
prescriptions to us, please call us toll-free
1-866-888-3784 or email us at orderstatus@canadadrugmart.com.
Q.
Are there any factors that can delay my
order?
Sometimes, your order can be delayed
for these reasons:
- We are missing or waiting for
prescriptions. We require valid
prescriptions written by your physician to
dispense the medications you wish to order. You
MUST mail your original prescriptions to our
pharmacy.
- Your credit card information is
incorrect. Please make sure you notify us of
any changes to our billing information.
- Your credit card was declined. This
is due to security features your credit card
provider has for all potential charges made
outside your country. If your charge is
declined, you will be contacted with information
on how to correct this problem.
- You are paying by Check or Money
Order. Additional time may be necessary to
receive payment by mail and to clear your
payment before the order is shipped. For faster
billing, we recommend paying by Visa or
MasterCard.
- Your prescriptions are difficult to read
or unclear. If information is not legible or
is contrary to what your requesting us to
order.We will contact you and your physician to
clarify the order before it is processed
further.
- The postal services are slow.
Especially at peak shipping seasons (ie.
Christmas), orders could be delayed while en
route to your address.
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Q. Are all the medications that I have at my
local pharmacy also available in
Canada?
While the majority of the most
commonly prescribed medications are available in
Canada, there are products that are not yet
available in Canada as well as their being
differences in their name, strengths and
quantities. Check out our drug
search pages or call toll-free
1-866-888-3784 for the prices and
availability of medications you are wanting to
order.
Q. Do you have a catalogue or
list of all the medications that you can sell
me?
With thousands of drugs for sale from
our Canadian pharmacy, this list would be too big
to print and mail to you. We can help you with the
prices and availability of medications if you call
us toll-free 1-866-888-3784, email us at
customerservice@canadadrugmart.com
or your can search
for your medications online.
Q.
Are there differences between the medications I
can buy at my local pharmacy and those that you
sell from Canada?
Due to licensing and
copyright agreements in different countries of the
world, sometimes drug manufacturers sell the exact
same drug under different trade names in different
countries. For example, DETROL LA is the trade
name for for the drug "Tolterodine". In Canada, it
is marketed under the name UNIDET, even though
they are the same medication produced by the same
drug manufacturer.
Q. What is a
"generic" drug?
A "generic" drug is
manufactured with the exact same active ingredient
and specifications as the "name brand" product but
made by a manufacturer that does not have as high
a profit markup on their price. Canada has some of
the world's strictest standards and guidelines for
manufacturing "generic" drugs, this way, when a
person takes a "generic" version of a "brand name"
drug, that drug will offer the same treatment at a
much lower price than the "brand name"
equivalent.
Q. May I return my prescription medication?
No. Please note that it's illegal for a Canadian pharmacy to accept returns on prescription medication, unless there has been an official product recall. If you need to cancel an order, we ask you notify us as soon as possible and one of our Customer Service Representatives will do their utmost to help you. We always strive to provide you with the most efficient service possible, which includes processing most orders the day they are received. Our quick order turnaround means we are often unable to cancel an order once it has been dispensed.
Q. Can I purchase narcotics
or controlled drugs?
No, we do not sell or
offer to ship narcotics and controlled substances.
In many countries, Import custom laws and strict
control over narcotics and controlled medications
will not allow medications like Tylenol #3,
Morphine, Codeine or Valium to enter their country
from an outside supplier.
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Q. What is the shipping and handling
charge?
Within North America, shipping is a
flat rate fee of $13.00 U.S. per order, not per
drug. International orders are charged separately
for shipping depending on the size, weight and
destination of the order.
Q. How are
your orders delivered?
All orders are
shipped from our pharmacy by Canada Post and is
properly labeled to ship to your address within
your country. Once your order clears Customs
inspection, your country's postal service will
assume the delivery of your order to your
address.
Q. How long does my order take
to ship?
Once shipped, it should take
between eight to 10 business days to arrive to
your home within North America. International
orders may take longer depending on the
destination and efficiency of your country's
postal services. Please note, this is NOT a
guaranteed delivery time and we have no control
over how fast your nation's postal service
delivers mail and parcels to your
area.
Q. I have not received my order
yet. What should I do?
If you have not
received your medications after three weeks of the
order date, please call us toll-free
1-866-888-3784. We will trace your order
status and will inform you as to how long until
you can expect delivery.
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